FAQs
Frequently asked questions
Normally it takes around 2-4 days to process the order once it's confirmed. The earlier you place an order, the sooner you will receive.
Please contact us within 24 hours after you placed an order. If your order is being processed, we can't cancel the order. You may return the order once you receive it. For more information on returns, please visit our return policy.
Our boots/shoes are normal US sizes. You can check our size chart before purchasing.
There will be a tracking number once your order has been shipped. If you don'treceive the tracking email, please contact us at info@ouxxfootwear.com.
Yes. We offer bulk ordering service. For more information and details, please contact us at info@ouxxfootwear.com.
We are terribly sorry if our products do not meet your expectations. For more information on returns, please visit our return policy page.
We don't offer personal custom service currently. If you have needs on bulk,please contact at info@ouxxfootwear.com.
(1).For registered account customers, you can go to Order page -My AccountOrders to find your order(s).
(2).For unregistered account customers, please contact us at info@ouxxfootwear.com for inquiries. An automatic email with an order number will be sent to you after placing the order, so please provide the order number when contacting us.