1、How long will it take to process my order?

Normally it takes around 2-4 days to process the order once it's confirmed. The earlier you place an order, the sooner you will receive.

2、Can I cancel my order?

Please contact us within 24 hours after you placed an order. If your order is being processed, we can't cancel the order. You may return the order once you receive it. For more information on returns, please visit our return policy.

3、How do I choose my size?

Our boots/shoes are normal US sizes. You can check our size chart before purchasing.

4、How can I track the status of my order after it has been shipped?

There will be a tracking number once your order has been shipped. If you don'treceive the tracking email, please contact us at info@ouxxfootwear.com.

5、Do you offer any discounts or promotions for bulk orders?

Yes. We offer bulk ordering service. For more information and details, please contact us at info@ouxxfootwear.com.

6、What is the process for returning or exchanging if the products do not fit or meetmy expectations?

We are terribly sorry if our products do not meet your expectations. For more information on returns, please visit our return policy page.

7、Can I customize or personalize my work boots?

We don't offer personal custom service currently. If you have needs on bulk,please contact at info@ouxxfootwear.com.

8、How can I find my order?

（1）.For registered account customers, you can go to Order page -My AccountOrders to find your order(s).

（2）.For unregistered account customers, please contact us at info@ouxxfootwear.com for inquiries. An automatic email with an order number will be sent to you after placing the order, so please provide the order number when contacting us.